Refund Policy

Thank you for choosing PETSMARTOPIA. We are committed to providing you with quality products and outstanding service. In the event that you are not completely satisfied with your purchase, our Refund Policy is designed to address your concerns. Please review the following terms carefully:

1. Refund Eligibility: To qualify for a refund, you must initiate the return process within 30 days from the date of purchase. The item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Refund: To start a refund, please reach out to our customer support team at [info@petsmartopia.com] or call us at [+1 (623) 552-1285]. Provide your order number, a detailed reason for the return, and any relevant supporting documentation or images.

3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.

4. Refund Process: Upon receiving your returned item and inspecting it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 30 days.

5. Exclusions: Certain items are non-refundable, including Terms and conditions.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will replace the item or provide a full refund, including return shipping costs.

7. Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account. Contact your credit card company or bank, as processing times may vary. If the issue persists, please contact us for assistance.

8. Contact Information: PETSMARTOPIA Address: AKMEDOVATIK LLC 8206 Louisiana Blvd Ne, Ste A #3111 Albuquerque, New Mexico 87113 US Phone: +1 (623) 552-1285 Email: info@petsmartopia.com

9. Changes to this Policy: PETSMARTOPIA reserves the right to update or modify this Refund Policy at any time. We will notify you of any significant changes through our website or other communication channels.

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us using the provided contact information.

Thank you for choosing PETSMARTOPIA. We value your business and strive to ensure your satisfaction with our products and services.